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WhatsApp Service 


 

The free WhatsApp service from GGM Gastro

Accepting offers and complaining about items etc. is now even faster. With our free WhatsApp service, you can easily reach your goal in just a few steps.

Use our WhatsApp chatbot service around the clock for concerns such as checking order status, placing orders or arranging returns.
Simply store +49 151 7220 1000 in your Smartphone, open WhatsApp and text us "Hello"

Accepting offers

Take a photo of the signed quote/order and send it together with your full name and order number, via WhatsApp to the sales department number.
(Sale & Advice: +49 (0) 151 7220 2000)


Complaining about articles

First contact our complaints department by telephone (+49 (0) 2553 / 7220 320). After you have spoken to one of our employees, send a photo of the item you wish to complain about. Please send the photo together with your full name and your order or customer number.
(Complaint: +49 (0) 151 7220 3200)


Technical enquiries / warranty enquiries

Submit photos of defective units, nameplates and tradesmen's reports. Please send these together with your full name and customer number if you have technical questions or a warranty enquiry.
 
Please note that GGM Gastro does not accept any costs for craftsmen who have not been commissioned by GGM Gastro.
(Technology (Service & Warranty): +49 (0) 171-8344407)

Order spare parts

Would you like to order a spare part? Then take photos of the type plate of the appliance and of the required spare part and send them together with your full name and order number.
(Spare Parts (Spare Parts Sales): +49 (0) 151-63348624)


!IMPORTANT!


In order to use our WhatsApp service, you must first add the number of the relevant department to your contacts.

Please note that we can only process your messages during our opening hours.


Everything understood?

Do you still have questions about our WhatsApp service or would you like comprehensive advice over the phone?
Then call the relevant department as usual and an employee will take care of your request.


Phone numbers of the departments

Sales & Consulting:
+49 (0) 2553 / 7220 100

Complaint:
+49 (0) 2553 / 7220 320

Technology (Service & Warranty):
+49 (0) 2553 / 7220 300

Spare Parts (spare parts sales):
+49 (0) 2553 / 7220 280