To provide peace of mind when you buy from us, we offer a range of warranties and a straightforward returns service in the event of a product being damaged etc.
GGM Gastro gives you the option of returning goods within 14 days of receipt.
Please note that GGM Gastro provides its returns service on a voluntary basis. A statutory right of revocation of 14 days applies exclusively to consumers and not to commercial buyers.
Please contact our customer service team at firstname.lastname@example.org to exchange your goods. They will provide you with a return slip which must be affixed to the outside of the goods or the returned package so that the return can be processed. Consignments returned without a return slip may be subject to significant processing delays.
For goods sent by a forwarding agent, we are happy to arrange return transportation at your expense. Please contact customer service for details of the cost. For insurance reasons, you must always submit a photograph of the securely packaged goods prior to transportation by a forwarding agent.
If you are returning an item which was delivered by DPD or UPS, you may return the goods using a delivery service of your choice.
Unlike our competitors, we will issue a refund of the purchase price after receipt of the goods, provided that all the necessary criteria have been fulfilled. We do not charge a processing or restocking fee.
Terms of the returns service - The return must be registered with ggmgastro within 14 days of receipt of the goods at the latest. You can register the return by emailing email@example.com or by telephoning our customer service team. - The goods must be unused and undamaged. If the goods consist of multiple individual parts, the goods must be complete. - The goods must be packaged securely for transportation in their original packaging. - The goods must be in their original packaging (protective foil, protective materials, lashing straps, etc.). - Special equipment, items procured specifically at the customer’s request, and replacement parts are all excluded from the returns service.
Types of warranty
Replacement parts warranty:
1-year manufacturer’s warranty on replacement parts from date of invoice. Gas-operated appliances, and those not fitted with a plug, must be connected by a technician. During initial commissioning of refrigerators and freezers, the parameters must be set by a technician. Non-compliance shall result in the warranty becoming void. The technician’s invoice must be retained for the duration of the warranty period.
The following materials are excluded from warranty claims: Glass materials, seals, sealing material, ceramics, fire clay, and wear parts such as thermal elements.
1-year full warranty or 2-year full warranty:
1-year warranty from the invoice date. Gas-operated appliances, and those not fitted with a plug, must be connected by a technician. During initial commissioning of refrigerators and freezers, the parameters must be set by a technician. Non-compliance shall result in the warranty becoming void. The technician’s invoice must be retained for the duration of the warranty period. Agreement to cover the cost of the tradesperson contracted by GGM Gastro International GmbH within the warranty period. The following materials are excluded from warranty claims: Glass materials, seals, sealing material, ceramics, fire clay, and wear parts such as thermal elements.
Replacement parts warranty: no additional cost, free of charge
1-year full warranty: Surcharge on the net value of goods + VAT 2-year full warranty: Surcharge on the net value of goods + VAT
The following countries are excluded from the full warranty: Sweden, Russia, Poland, Switzerland, Denmark, Norway, Finland, and countries outside of Europe.
We offer a range of shipping methods.
Uninsured Uninsured - 0,00 € - 5-6 working days
Insured Insured - 9,90 € - 5-6 working days
C.O.D C.O.D - 49,90 € - 5-6 working days (up to gross value 5.000 €)
Costs for delivery within Europe are available upon request.
Costs for delivery outside of Europe are available upon request.
Take advantage of our comprehensive technical service.
Network of technicians
You can rely on our nationwide network of technicians! If you have any questions, we have a network of more than 500 technicians who can provide expert professional assistance.
We are happy to assist you if you require a replacement part for a product which you purchased from us. We keep a large number of replacement parts in stock. We have excellent contacts with our manufacturers so we can stock a large selection of replacement parts with fast delivery times. You also have the option of taking out replacement parts warranty when you buy our products.
Always get the best price
Low price guarantee
We always strive to give you the best price. However, if you do find an identical product at a lower price please let us know. Simply fill out this form and we will contact you as soon as possible with a new offer. We are sure to offer you a lower price.*
*This offer applies only if evidence of the lower price is provided. It excludes sales, remainder sales, B-stock and second-hand goods.
Hinweise zur Produktpflege
Für eine lange Lebensdauer unserer Produkte ist die regelmäßige Pflege Grundvoraussetzung. Bitte beachten Sie daher die Wartungs- und Pflegehinweise in den Bedienungsanleitungen.
Hier finden Sie unsere Hinweise zur richtigen Produktpflege.
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